Terms of Service

1. The Service

Nodo is a people operations platform that helps growing teams understand and develop their organisation. The Service includes:

• Org chart — visualise and manage your organisational structure
• Pulse surveys — run recurring check-ins to measure team engagement and wellbeing
• Performance reviews — conduct structured review cycles with peer, manager, and self-evaluations
• Goals — set, track, and align team objectives
• Shoutouts — recognise great work through peer-to-peer appreciation
• Directory sync — import and sync your team from Google Workspace or Microsoft 365

Features may vary by subscription tier. We may add, modify, or discontinue features with reasonable notice.

2. Account registration

To use the Service, you must create an account by signing in through Google or Microsoft. You agree to:

• Be at least 16 years of age
• Provide accurate and complete information
• Keep your account credentials secure
• Notify us promptly of any unauthorised access

You are responsible for all activity that occurs under your account. One person may hold accounts in multiple workspaces.

3. Workspaces and roles

When you create a workspace, you become the workspace owner. Ownership may be transferred to another administrator. Workspace owners and administrators are responsible for:

• Managing members and their access levels
• Ensuring lawful use of the Service, including compliance with employment and data protection laws applicable to the personal data of their team members
• Obtaining any required notices or consents before uploading employee data to Nodo

Members invited to a workspace can access features according to the permissions set by the workspace administrators.

4. Free trial

New workspaces receive a 14-day free trial with access to all features at the Grow tier. No credit card is required to start a trial.

At the end of the trial period, you must select a paid plan to continue using the Service. If no plan is selected, access to the Service will be restricted. Your data will be retained for a reasonable period (at least 30 days) to allow you to subscribe and regain access.

5. Subscription and payment

Plans and pricing

Nodo offers two subscription tiers: Listen and Grow. Current pricing is published at nodohq.com/pricing. We reserve the right to change pricing with at least 30 days’ notice before the start of your next billing period.

Per-seat billing

Subscriptions are priced per active seat. An active seat is any non-offboarded person in your workspace. Seat counts are automatically synchronised. When you add people, your subscription quantity is adjusted and the change is prorated within your current billing cycle.

Billing cycle

Subscriptions are billed in advance on a monthly or annual basis, depending on the plan you choose. All prices are in Euros (EUR) and exclude applicable taxes (including VAT), which will be calculated at checkout based on your billing address.

Payment

Payment is processed securely by Stripe. We accept major credit and debit cards. You authorise us to charge your payment method on each billing date. If a payment fails, we will notify you and may restrict access to the Service until the outstanding balance is settled.

Refunds

We do not provide refunds for partial subscription periods. If you cancel or downgrade, you retain access to your current plan until the end of the paid billing period. Annual subscriptions are non-refundable once the billing period has begun, except where required by applicable law.

6. Your data

Ownership. You retain all rights to the data you and your team members create, upload, or import into Nodo (“Customer Data”). We do not claim ownership of Customer Data.

Licence to us. You grant us a limited, non-exclusive, worldwide licence to use, store, and process Customer Data solely to provide, maintain, and improve the Service, and to comply with our legal obligations. This licence ends when you delete your data or terminate your account.

Data processing. Where we process personal data on your behalf, we act as a data processor under the GDPR. The terms of our data processing are set out in our Privacy Policy. On request, we can enter into a separate Data Processing Agreement (DPA).

Data export. You may export your data at any time through the Service or by contacting us. We will provide your data in a common, machine-readable format within a reasonable timeframe.

No training. We do not use Customer Data to train machine-learning models or for any purpose other than providing the Service.

7. Our intellectual property

The Service, including its design, code, documentation, logos, and trademarks, is owned by Yvo Wander Holding B.V. and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described here.

You may not copy, modify, reverse-engineer, distribute, or create derivative works based on the Service or any part of it without our prior written consent.

8. Acceptable use

You agree to use the Service in compliance with all applicable laws and not to:

• Use the Service for any unlawful or fraudulent purpose
• Upload malicious code, viruses, or attempt to compromise the security or integrity of the Service
• Interfere with or disrupt other users’ access
• Scrape, crawl, or harvest data from the Service by automated means
• Resell, sublicence, or redistribute access to the Service
• Use the Service to store or transmit content that infringes the rights of any third party
• Attempt to access accounts, data, or systems that you are not authorised to access

We reserve the right to suspend or terminate accounts that violate these rules, with notice where practicable.

9. Third-party integrations

The Service integrates with third-party platforms including Google Workspace, Microsoft 365, and Stripe. Your use of these integrations is subject to the respective provider’s terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

When you connect a directory provider, you authorise Nodo to access and import your organisation’s directory information as described in our Privacy Policy. You may disconnect a provider at any time from your workspace settings.

10. Service availability

We strive to maintain high availability but do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may perform scheduled maintenance, deploy updates, or experience disruptions beyond our control.

We will make reasonable efforts to notify workspace owners of planned downtime in advance. We are not liable for any loss or damage resulting from service interruptions.

11. Limitation of liability

To the maximum extent permitted by applicable law:

• •The Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
• •We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunities, or goodwill.
• •Our total aggregate liability arising out of or relating to these Terms or the Service is limited to the amounts you have paid us in the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud or wilful misconduct.

12. Indemnification

You agree to indemnify and hold harmless Nodo and its officers, directors, and employees from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) Customer Data you upload or import.

13. Termination

By you

You may cancel your subscription at any time from your workspace billing settings or by contacting us. Cancellation takes effect at the end of your current billing period. You may also delete your workspace and all associated data at any time.

By us

We may suspend or terminate your access if you materially breach these Terms, fail to pay outstanding fees after reasonable notice, or if we are required to do so by law. Where possible, we will provide advance notice and an opportunity to remedy the breach.

Effect of termination

Upon termination, your right to access the Service ends. We will retain your data for at least 30 days after termination to allow you to export it. After that period, we will permanently delete your workspace data, except where retention is required for legal or accounting purposes.

14. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. This includes Customer Data, business processes, and technical information. Confidential information may only be disclosed to employees or contractors who need to know it and are bound by obligations at least as protective as these Terms.

This obligation does not apply to information that is publicly available, already known to the receiving party, independently developed, or required to be disclosed by law.

15. Governing law and disputes

These Terms are governed by and construed in accordance with the laws of the Netherlands, without regard to conflict-of-law principles. Any disputes arising out of or relating to these Terms or the Service shall be submitted to the exclusive jurisdiction of the competent courts in Amsterdam, the Netherlands.

Before initiating legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days.

16. General provisions

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Nodo regarding the Service and supersede all prior agreements, understandings, and communications.
• Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
• No waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural disasters, pandemics, war, government action, or widespread internet outages.
• Notices. We will send notices to the email address associated with your account. You may send notices to us at legal@nodohq.com. Notices are deemed received when delivered by email.

17. Contact

If you have questions about these Terms: